FREQUENTLY ASKED QUESTIONS


 

ACCOUNT

Click on my account
  • Edit your profile( address, phone no. ,alternate email id)
  • Change your password
  • Track your order
Yes, there is an option of “notify me” that will show you notification regarding the availability of product
Yes, you can check it by clicking on “my account” and then click on “my orders” You can check your order status

 

 

RETURNS

Our returns policy is 7 days from the date of delivery. Log in to your account and go to ‘"Return Item", click "Return your products now" and select the items you wish to return. It can then take up to 15 days for your refund to be fully processed.
Return shipping is free of charge.
We have a 7 day returns policy! You can send any item (not damaged) back to us FREE of charge within 7 days of the delivery date.
We reserve the right to refuse a return due to damage or upon grounds of hygiene. If return is refused due to these reasons the item will be returned to you from our warehouse and the refund will not be issued. This does not affect your statutory rights.
If an item is damaged or defective, you can file a complaint with us. To process this, we would need: A brief description about how the damage/defect has arisen. 5 informative pictures, with a description, for documentation purposes. The defect must be clearly visible on at least one of the images. In addition, we would need complete photos of the product e.g. one from the front and one from the back. You can send the pictures via email to info@krishcommerce.com. We kindly recommend you to use either JPG, png or JPEG format when sending your pictures. Once we receive the photos, we will review your request as quickly as possible. You will receive feedback from us within a few days on how to proceed.

 

 

AUTHENTICITY

All products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality of products to our customers.

 

 

ORDERS

You can track your order by clicking on “my account” and then click on “my orders” You can check your order when order is shipped.
Don't worry - as long as your parcel hasn't been picked & packed in our warehouse, you'll have the option of cancelling your order. To cancel your order:
  • Go to My Orders in your account
  • Click on view/cancel order
  • Click on "Cancel order" and follow the steps on screen
If the 'cancel order' option is no longer available, it means your order has been processed in our warehouse and it's unfortunately too late to cancel it.
After your order has been completed, you will see a page showing your order and payment details. Shortly after you complete your order, we’ll send you a confirmation email. You can also sign in to your account and check your recent orders under 'My Account' and 'My Orders'.
If the item you are looking for is out of stock, you can register to receive a notification. To do this, click on ‘Notification’ and enter your name and email address. If the product is restocked, we'll send you an automatic email to let you know. This email will not reserve the item so if you are still interested then its best to act quickly in case it sells out again.

 

 

PAYMENT

We had following payment methods available
  • COD
  • Credit/Debit Card
  • Net Banking
COD is cash on delivery in which a person has the facility to pay on receiving the order at your doorstep. Foreign currency cannot be used to make COD payment. Only Indian Rupees accepted.
Yes all the online transactions are secured with highest level of encryption to protect your information. All credit and debit card payments on KrishCommerce are processed through secured and trusted payment gateways managed by leading banks.
Yes , krishCommerce provide you the convenience of Internet banking to make payment toward your order. With this you can directly transfer funds from your bank account, in a secured payment gateway provided by the leading banks.

 

 

SHIPPING

This varies from product to product, depending upon the packaging weight of the product. Moreover delivery charges can be waived off if you shop with us more than Rs. 1500
Delivery time is depending upon the destination to which you want your order shipped to. Delivery time will be based on your location Pincode. Normally it will take 4-5 business days, but it will vary with your geographical location. Note: Business days exclude National holidays and Sundays.
You need to contact us through our customer care number. We will explain you the procedure regarding return of a product.
Yes, We do provide shipping to worldwide and the delivery cost is based on the your geographical location.

 

 

COURIER

Delivery of the product is done through the reputed courier service provider like Fedex. You will be informed when we shipped your order. We will also provide you tracking number to track your order.
Only electronic items are insured against theft and damages incurred during transit
We follow the norms of standard packaging. All the products are shipped in packages with waterproof wrap. Bubble wrap is provided to some of the products and outer carton to the product including the Product packaging.

 

 

GIFT WRAP POLICY

  • Gift wrap, box
  • bag appropriate for the itemDecorative ribbonPrinted card
  • tag your gift message on the top of the package
The price of the gift wrap will be displayed with the gift details after you have entered the shipping address. Prices vary depending on the size and shape of the item you have purchased. For gift wrap
  1. Rs 100 for <500 grams
  2. Rs 200 for >=500 to <1000 grams
  3. Rs 300 for >1000 grams